Contact Us
Thank you for choosing rivadeny.com (the "Site"), your trusted destination for high-quality products. Our team is committed to providing you with exceptional customer service and addressing any questions, concerns, or inquiries you may have regarding our Products, orders, shipping, returns, or policies.
Email Support
For general inquiries, order assistance, return requests, or privacy-related questions, please contact us via email. Our customer support team will respond to your inquiry within 24–48 business days (Monday to Friday, excluding EU public holidays).
Email: assistanc@rivadeny.com
When contacting us via email, please include your order number (if applicable) and a detailed description of your inquiry to help us assist you more efficiently.
Website Inquiries
For information about our Products, current promotions, or Site functionality, please visit our main website:
Website: rivadeny.com
Our website includes detailed product descriptions, size guides (where applicable), and frequently asked questions (FAQs) that may answer your inquiry without the need to contact us.
Return Inquiries
For questions about returns, refunds, or exchanges, please refer to our Return Policy page. If you need further assistance, contact us at assistanc@rivadeny.com with your order number and return reason.
Please note that return authorization is required before sending any Products back to us (see Return Policy for details).
Feedback
We value your feedback and are constantly working to improve our Products and services. If you have any suggestions, comments, or complaints, please contact us at assistanc@rivadeny.com. We will review your feedback and respond promptly.
Response Time
We strive to respond to all inquiries within 24–48 business days. During peak periods (e.g., holidays, sales), response times may be slightly longer, but we will ensure that your inquiry is addressed as soon as possible.
Legal Inquiries
For legal inquiries regarding our Terms of Service, Privacy Policy, or compliance with EU laws, please contact us at assistanc@rivadeny.com and mark your email as "Legal Inquiry".